Privacy Policy

Trilegiant Corporation ("Trilegiant Corporation") has created this privacy policy statement in order to demonstrate our firm commitment to our visitors' and customers' privacy. The following discloses our information gathering, use and dissemination practices of, and other Trilegiant Corporation related Web sites. Effective Date: This privacy policy was last updated on 1/1/04 and is subject to change at any time.

1. Who We Are
Trilegiant Corporation
Address: 100 Connecticut Avenue
Norwalk, CT 06850
Telephone: 1-800-349-4899
Customer Service e-mail:

2. Personal and Non-Personal Information
When visiting the GMAC CompleteHome Web site (the "GMAC CompleteHome Web Site") and other Trilegiant Corporation related sites (collectively with the GMAC CompleteHome Web Site, the "GMAC CompleteHome Web Sites"), in order to join, make a purchase, register to use certain services, enter a contest, respond to a survey or update your information, you may be asked to provide certain personally identifiable information ("Personal Information") about yourself, such as your name, e-mail address, physical address, telephone number, date of birth, mother's maiden name or social security number. For purchases, we require a name, physical address, telephone number, and credit card number. You may review and revise any Personal Information we have about you by sending a request to or calling 1-800-349-4899.
We may also request non-personally identifiable information ("Aggregate Information"), such as annual income, buying preferences, or your age. Providing this demographic and profile type of information is optional. This information is collected anonymously, so we have information about everyone as a group who answered the questions, rather than Personal Information about a single individual's responses.

3. Information Usage
We use Personal Information to fulfill orders and to contact a purchaser when necessary, such as when a delivery may be delayed or when an ordered product is out of stock. GMAC CompleteHome may also use this information to notify consumers about new products or services and special promotions offered by GMAC CompleteHome or any of its affiliates. From time to time, we may also share your Personal Information with trustworthy unaffiliated third parties, who offer products or services that we feel may be of interest to you. We may use Aggregate Information to improve and enhance your experience on the GMAC CompleteHome web sites. For example, we may use certain preferences you provide to tailor your experience at our site, such as showing you content and sending you notices concerning merchandise and services that may interest you. We may also share this Aggregate Information with other unaffiliated third parties, such as advertisers interested in advertising on the GMAC CompleteHome web sites, in an aggregate, anonymous form, which means that the shared information will not contain nor be linked to any personally identifiable information about you or any other person. GMAC CompleteHome will never share your credit card information with an unaffiliated third party without your consent.

4. Opt-Out Process
If you do not want us to share your Personal Information with unaffiliated third parties or with our affiliates, you can send us an email at with the subject line "Privacy Policy." Please include your User Name and the words " block from GMAC CompleteHome-related companies and third parties" in the email message.

5. Cookies
"Cookies" are pieces of information that may be placed on your computer by a web site for the purpose of facilitating and enhancing your communication and interaction with that web site. Almost all web sites use cookies for these purposes.
We may use cookies (a) to customize your visit to the GMAC CompleteHome web site and your shopping experience, (b) to deliver content consistent with your stated interests and the manner in which you browse and/or buy on our site, (c) to save your password (if you have registered with us) so you don't have to re-enter it each time you visit our site, and (d) for other purposes to make your visit more convenient.
At times, some of our third party advertisers or their ad serving and tracking providers may place cookies on your computer system when you select their ad banner and some of our third party content providers or partners may also place cookies on your computer system when you visit those portions of our GMAC CompleteHome site over which they have control. We have no control over these third party cookies and we do not receive the data collected by those cookies. In addition, we reserve the right to supplement the cookie data which we collect from you with information collected by cookies set by third parties on our behalf in order to understand how you use the Internet and what products are of interest to you. The information that we receive from these unaffiliated third parties is only Aggregate Information (i.e., anonymous, non-personally identifiable information).
You may stop or restrict the placement of cookies on your computer or flush them from your browser by adjusting your web browser preferences, in which case you may still use our site, but it may interfere with some of its functionality. GMAC CompleteHome does not use cookies to retrieve information from your computer for purposes that are unrelated to the GMAC CompleteHome web site or your interaction with the GMAC CompleteHome web site.

6. Internet Protocol (IP) Address
We may use your IP address to help diagnose problems with our server and to administer our web site. Your IP address may also be used to help identify you and your shopping cart for the duration of a session and to gather broad demographic information. Your IP address will never be linked to any of your Personal Information unless you are in the process of making a purchase, in which case the link between this information will terminate upon completion of your final purchase.

7. Clickstream
As you use the Internet, a trail of electronic information is left at each web site you visit. This information, which is sometimes referred to as "clickstream data," can be collected and stored by a web site's server. Clickstream data can tell us the type of computer and browsing software you use, the address of the web site from which you linked to the GMAC CompleteHome web site, and, in some instances, your e-mail address. We may use clickstream data as a form of Aggregate Information (see section 3 above) to anonymously determine how much time visitors spend on each page of our site, how visitors navigate throughout the site and how we may tailor our web pages to better meet the needs of visitors. This information will only be used to improve our web sites. Any collection or use of clickstream data will be anonymous and aggregate, and will not contain any Personal Information.

8. Consent to Processing
By providing any Personal Information to this site, you fully understand and unambiguously consent to the collection, usage and processing of such information in the United States.

9. Other Sites
Our sites may contain links to other sites. Other sites may also reference or link to our sites. GMAC CompleteHome is not responsible for the privacy practices or the content of such other sites.

10. Security
The security of your Personal Information is very important to us. We attempt to provide for the secure transmission of your information from your PC to our servers by utilizing encryption software. However, due to the inherent open nature of the Internet, we can not guarantee that communications between you and GMAC CompleteHome, and GMAC CompleteHome and you, will be free from unauthorized access by third parties, such as hackers and your use of the GMAC CompleteHome site demonstrates your assumption of this risk. Only those GMAC CompleteHome employees who need access to your information in order to perform their duties are allowed access to your Personal Information. Any employee who violates our privacy and/or security policies may be subject to disciplinary action, including possible termination and civil and/or criminal prosecution.

11. Your Acceptance of this Policy
By using this site, you signify your assent to our Privacy Policy. If you do not agree with the terms of this policy, please do not use our Netmarket site. We reserve the right, at our discretion, to change, modify, add, or remove portions from this policy at any time. Your continued use of our site following the posting of changes to these terms means you accept these changes.

© 2004 Trilegiant Corporation